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When my heating stopped working I thought the company to whom I pay a large amount of money monthly as part of the compulsory contract in my apartment block would sort it. They came and said it was not their problem as it was not in the HIU but in the underfloor part in my apartment which was not covered! I contacted several companies I had googled and happily, The UFH Company called back. David came and checked everything. He said all the underfloor part was fine. He offered to speak to the next engineer from the other company who attended. An on-call engineer from the contracted company came and made no progress. I asked him to speak to David which he did. David then called me 5 minutes later and said his boss Paul would come immediately and be with me in 15 minutes. Paul arrived and worked tirelessly finding the problem - air in the pipes - and not leaving until the heating was working.
Never have I seen such dedication which, together with his expertise, diagnosed and sorted a problem another company had sent 3 engineers to address without any progress.
Everyone I dealt with in The UFH company was delightful and so helpful, added to their expertise I cannot recommend them highly enough.
Thank you so much. I wish you looked after our building.
I moved into a new home and couldn't make head nor tail of the underfloor heating system. The UHC was wonderful - completely in control and able to diagnose within an hour which thermostats were working and helped in changing others. They also redid my bathroom with underfloor heating. David and Josh and all the staff in the office were completely professional yet also warm, approachable and friendly. I've had a toasty house all winter!
Thank you very much to David and Josh for their quick and efficient work. We've had no heating on the ground floor for months - now it works! Thanks again
If you are reading this review look no further, you are in the right place. Pick up the phone and call them now. Alan & David diagnosed and fixed my UFH after two failed attempts by other companies, wasting me time and money. Alan & David are friendly, honest & reliable. Very reasonable prices, final price as quoted. I would highly recommend them, many thanks chaps.
David and Alan were absolute stars in figuring out what our problem was, patient and methodical - and quite honestly you would now never know they had been here - so clean!!!
Granted given the Festive period it took a little time to get things done but we would highly highly recommend these guys.
We had umpteen companies looking at our heating problem and quite honestly we just didn't trust the BS - but we had a lot of faith in David and Alan.
Thanks very much.
I just want to say a huge thank you for your prompt response at this busy time of year. I am very grateful to Dave for driving across London to get to me this evening. He was enormously helpful over the telephone and in keeping me informed of the time of his arrival, and then resolving the problem speedily once here. He really went the extra mile (or 20) and was pleasant and courteous.
So big thanks, especially to Dave, from a happy customer.
Paul and Alan are THE BEST THE BRIGHTEST AND THE MOST HELPFUL engineers I have come across. I had very difficult situation with previous builders leaving a devastating mess in my newly refurbished flat in Notting Hill London.
It required a total reevaluation and associated costs. From the beginning Paul and Alan knew what to do. They were incredibly empathetic, worked hard to save me money, worked SO HARD to repair the disaster PLUS also worked hard to compete cosmetic finishes. They were totally trustworthy, I had to spend money but I now feel all plumbing and underfloor heating has been properly done.
I cannot recommend them highly enough they will come out night and day to save you if they can, they go above and beyond. I hope to know them for the rest of my life. I cannot recommend them highly enough.
Big thanks to Sam and the team, they worked tirelessly to replace the old system. We now have a new one and a warm house !!!.
Just want to say a big thank you to all the team for an excellent service in renewing all my old underfloor heating system. I know it was a big job but all your team were brilliant in sorting out the system. It is now wonderfully warm in my house - you guys are amazing
Big thanks to Sam for a job well done. We had an old system and he's brought us up to date. It's nice to have a professional who knows what he's doing.