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I received great service and follow up from Joshua and David. They not only helped diagnose and address the issue, but when they also assisted the following day on the phone and talked me through what I needed to do on the phone. Professional from the start and even during the follow up the next day. Above all, they are experts and know where the fault lies. David and Joshua are a credit to this organisation.
I cannot recommend this company highly enough. I have had 8 sets of plumbers attempt to fix my heating system, and these guys were the only ones who could!! Amazing service and never gave up until they fixed it! Absolute superstars! Thank you so much.
After 6 years of issues with my underfloor heating, these guys came to my rescue. Their communication, knowledge, workmanship and customer service is second to none. I can't thank David enough for the long hours and travel he endured to upgrade my old system and get everything working again. They really go the extra mile and would totally recommend them!!
In addition to their experience, know-how and professionalism - the team also showed compassion. An undervalued quality nowadays and just as rare. I cannot overstate how comforting this was.
You're vulnerable when you lose your heating and these fine lads were understanding and respectable throughout.
Good engineers and good people. Hire them!
These guys went above and beyond. But for me, what was almost more important than the quality of there work, which is undeniable, it’s the fact that they respected my family and my home and ALWAYS made an effort to be as discreet and understanding as possible
Great service from Paul and David on the new underfloor heating upgrade. Good communication on when they would arrive, kept us informed on delivery of kit, and resolved historic incorrect wiring on our boiler. Would thoroughly recommend the team.
So pleased with the the whole job. Staff were very friendly and obliging. Would definitely recommend them.
Top lads, my heating was broken for almost 2 years, it kept tripping the boiler initially then it stopped working all together I called plimco plumbers they turned the boiler back on for me and had a look at the the underfloor heating he suspected a problem in the fuse box and the pump but didn't know what to do with it then I got an electrician out and he said it’s the fuse box tripping the boiler but he doesn't deal with underfloor heating, then I called out a British Gas engineer with my boiler plan he said he can’t deal with it so i got electric heaters fitted by a friend and I kept them for two years eventually I searched for underfloor heating specialists after my electric bill was going through the roof, and these lads came out squared it away a week after an initial assessment and replaced the controls in each room and put one in my bathroom for me, before I had one control in the hallway for the bathroom and hallway heating, all in all a very happy with the work, a family run business from a respectful Scottish family.
My Heatmiser underfloor heating system was not working properly. Alan and Josh came out at 6.30 p.m. on a Sunday evening at no extra cost and within an hour had sorted out the problem, reset thermostats, and corrected other matters on our system. They also explained how to deal with any future minor problems in a non too technical way. Full marks to UFH Company.
When my heating stopped working I thought the company to whom I pay a large amount of money monthly as part of the compulsory contract in my apartment block would sort it. They came and said it was not their problem as it was not in the HIU but in the underfloor part in my apartment which was not covered! I contacted several companies I had googled and happily, The UFH Company called back. David came and checked everything. He said all the underfloor part was fine. He offered to speak to the next engineer from the other company who attended. An on-call engineer from the contracted company came and made no progress. I asked him to speak to David which he did. David then called me 5 minutes later and said his boss Paul would come immediately and be with me in 15 minutes. Paul arrived and worked tirelessly finding the problem - air in the pipes - and not leaving until the heating was working.
Never have I seen such dedication which, together with his expertise, diagnosed and sorted a problem another company had sent 3 engineers to address without any progress.
Everyone I dealt with in The UFH company was delightful and so helpful, added to their expertise I cannot recommend them highly enough.
Thank you so much. I wish you looked after our building.