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In my semi-detached house, I installed underfloor heating 25 years ago for one entire floor (about 100 square meters). Very minor leak from a valve joint of pipe control box started in early 2020. An engineer came and gave me a quote in January to replace the entire pipe connection box including power flush but we scheduled the actual work in summer. The work took a day and the energy efficiency has dramatically improved for the entire building in September. When heating started in autumn, an insignificant leak started from one of the old valves connecting to the floor heating systems. I asked the company to stop the leak. The engineers came and fixed it with no charge.
I think the company has high quality standards technically and for customer services as well.
I cannot rate this company highly enough.
The service I received in respect of the lack of heating in our living room was first-rate: David was professional, punctual, friendly, courteous, efficient and knowledgeable. He quickly identified the problem, ordered the relevant parts and came back within a day or two to fit them.
As if that wasn't enough to be delighted about, he actually got the whole of our floor warm; although the flat is only four years old and supposedly high spec, the heating had never worked properly since the day we moved in.
I've told all the neighbours about this company and posted a recommendation on the group FB page.
We had major issues with our underfloor heating system. Through a process of elimination and providing guidance all along the way, Tibi, Oliver and Alan all played their part to get it fixed and back up and running. Really professional and courteous service from all at the company. Would highly recommended.
For years, our UFH was never quite right. One visit identified the problems with our ageing system and a week later we were up and running with a wholesale upgrade. During both visits, the team were efficient, friendly and informative. After the work was carried out we had two snags. The first was the boiler (that was absolutely nothing to do with The UFH Company London) but even so, Paul came out to see if he could fix the problem. When he couldn't he went and bought some fan heaters for us. The second was a simple case of rewiring zones to the correct thermostats. Again, we had a quick response and David sorted everything with minimal fuss. We're now thrilled to have a fully working system that is responsive and effective.
I received great service and follow up from Joshua and David. They not only helped diagnose and address the issue, but when they also assisted the following day on the phone and talked me through what I needed to do on the phone. Professional from the start and even during the follow up the next day. Above all, they are experts and know where the fault lies. David and Joshua are a credit to this organisation.
I cannot recommend this company highly enough. I have had 8 sets of plumbers attempt to fix my heating system, and these guys were the only ones who could!! Amazing service and never gave up until they fixed it! Absolute superstars! Thank you so much.
After 6 years of issues with my underfloor heating, these guys came to my rescue. Their communication, knowledge, workmanship and customer service is second to none. I can't thank David enough for the long hours and travel he endured to upgrade my old system and get everything working again. They really go the extra mile and would totally recommend them!!
In addition to their experience, know-how and professionalism - the team also showed compassion. An undervalued quality nowadays and just as rare. I cannot overstate how comforting this was.
You're vulnerable when you lose your heating and these fine lads were understanding and respectable throughout.
Good engineers and good people. Hire them!
These guys went above and beyond. But for me, what was almost more important than the quality of there work, which is undeniable, it’s the fact that they respected my family and my home and ALWAYS made an effort to be as discreet and understanding as possible
Great service from Paul and David on the new underfloor heating upgrade. Good communication on when they would arrive, kept us informed on delivery of kit, and resolved historic incorrect wiring on our boiler. Would thoroughly recommend the team.